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Ok, now it’s saying “save password”, “connect automatically” or “work offline.”
Do you have 1 phone line, or 2?
She only has 1 line.
Ok, so when we hang up, go ahead and hit connect.
Do you want me to click off that x?
No. Your computer is ready to go, so when we hang up, hit connect.
Should I do anything now?
No. Your computer is ready to connect to the internet. It can’t do it now because we’re on the phone and you’ll get an error saying no dialtone.
Oh, well it has these globes spinning around up in the corner, does that mean anything to you?
Yes, it means that it is trying to get a page, but is waiting for you to connect.
So I should click those off then, right?
No. Don’t click anything off.
So you don’t want me to clear anything off then?
Right, all you have to do when we hang up is hit connect.
Do you want me to do that now?
NO! Wait until we hang up.
Oh, ok. I’ll hang up and try that. Thank you.
You’re welcome.